FAQs

  • No, your confidentiality is of utmost importance and in therapy is legally protected by HIPAA. It’s so important to us that you feel safe and secure to talk openly about what is really going on in your life without fearing social ramifications. Out of respect for you and the work that happens in session, we uphold a strict privacy policy that most definitely includes not talking with our friends or family about you.

  • This is truly on a case-by-case basis. Some folx might feel great with just therapy and not want to take medication. Others might decide they want both the therapy and medical treatment for their mental health concerns. Just as every person is unique, so is the treatment. Your counselor will be happy to discuss this question further with you specifically once you begin.

  • Absolutely- we actually prefer it this way. Once you send us a message or contact us by phone, we will set up a brief 15-minute phone call with your counselor to make sure we could potentially be a good fit. From there, we schedule an initial assessment, at the end of which we create a plan for counseling.

  • This also totally a case-by-case basis that depends on your wants and needs. There can be pros and cons to both in-person and virtual depending on your unique situation. This is another great question to discuss with your counselor during the initial 15-minute phone call.

  • It’s as big of a commitment as you would like it to be. In terms of time commitment and number of sessions, it is based on your specific wants and needs. While some people choose to come weekly, others choose to come once a month. The commitment to therapy truly is different per person, though we will give our recommendations as to what frequency we believe will most likely help you reach your goals. Some people come for years, while others come for just a few sessions. We find that while the commitment pertaining to therapy sessions varies, the more important commitment is the one you make to your mental wellness between sessions.

  • Please feel free to reach out to us! We really would love to talk to you and answer any questions you might have. And if you’re nervous, that’s totally normal. We’re happy to talk about that, too.

Get started with Lumenso today.